Evaluate continuous process improvement of existing systems from top to bottom optimizing and improving the warranty process and other processes. Are you a strong team leader with a rich knowledge of warranty? Do you have an inquisitive mindset and a passion for customer satisfaction? A global construction equipment manufacturer is looking for a Warranty Manager to guide a team of Analysts and Processors to efficiently investigate and resolve warranty claims while fielding customer questions and ensuring an effective strategy is implemented. Responsible for managing processes including SIS scheduling and task assignment, summary invoicing, budget set up, report analysis. To determine whether a Machine Code update is made available for installation on select machines not covered under warranty, an IBM Hardware Maintenance Service.
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